Privacy Policy

This policy was last updated on 1 January, 2005 . At KIDZLOFT, we respect our customers and understand that you are concerned about privacy, so we have instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.

As we continue to develop our website and take advantage of technologies to improve the services we offer, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

If you have any questions about this policy, you can contact us in a number of ways: by sending us an email sales@kidzloft.com and selecting the subject "PRIVACY MASTER" ; by postal mail, ATTN: Privacy Master, 449 Tagore Industrial Avenue #01-02 Greatland Industrial Building Singapore 787820; or by calling us at 6354-4055/6333-6002.

WHAT INFORMATION DO WE COLLECT?
We collect various types of information depending upon how you use our site.

When you order from us, we collect your name, billing address, shipping address, email address, phone number, and credit card number (with expiration date).

When you become a KIDZLOFT registered user, we collect your name, mailing address, email address, birth date and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. We also may ask for additional information (e.g., about your favorite brands and interests) so that we may offer services and promotions that may be of interest to you. However, you have the option not to provide it.

When you submit a question to customer service, we need your email address to respond, and you also may provide us with various additional information to help us answer your question.

We also may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper or information on your preferences from another Web site conducting a promotion or event with us.

We may acquire customer lists from other parties so that we may invite new people to visit KIDZLOFT. Our policy is to acquire only lists of people who have indicated that they are willing to receive email offers. Also, each time we send an email offer, we provide people with the opportunity to opt out of receiving future email offers.

WHAT ARE COOKIES?

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

HOW DO WE USE YOUR INFORMATION?
We may use your information in a number of ways, including the following:

In order to serve you better, we may combine the information you provide us online, in our stores and through our catalogs. We use that information to improve your overall shopping experience.

For marketing and promotional purposes. For example, we send out email and direct mail to our online and store customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services (e.g., free gift wrap or shipping) on our site or in our stores.

DO WE SHARE YOUR INFORMATION?
KIDZLOFT may share your personal information with outside companies that perform services for us. For example, we may retain an outside company to manage a database containing certain customer information or to create and distribute an email offering. In those situations, the outside party is performing work for KIDZLOFT, and we take appropriate steps designed to ensure your information is used only to provide the services requested by KIDZLOFT, and not for other purposes.

Additionally, we may share account or other information when we believe it is necessary to comply with law or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.

And in the event that some or all of the business assets of KIDZLOFT are sold or transferred, we generally would transfer the corresponding information about our customers.

WHAT CHOICES DO YOU HAVE REGARDING THE USE OF YOUR INFORMATION?
We provide you with a number of choices regarding our handling of your personal information.

If you do not want to receive email from KIDZLOFT and/or do not want us to share your information with unrelated third parties for marketing purposes, please submit a request electronically by doing the following:

Please send an email to sales@kidzloft.com with the subject "PRIVACY MASTER" and the body text that contains either:

"Please do not send me email" or
"Keep my email address private" or
"Don't send email/Keep e-address private."
Or, to opt-out of email, you can click on the unsubscribe link and hit send at the bottom of any KIDZLOFT email communication.

Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us 10 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

If you prefer to, you may contact us by phone at 6354-4055/6333-6002 or by mail at 449 Tagore Industrial Avenue #01-02 Greatland Industrial Building Singapore 787820, ATTN: Privacy Master, to notify us of your request. Again, please allow us 10 business days from when the request was received to process your removal.

Because customer lists often are prepared well in advance of an offering (sometimes 3-4 months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

You also may use the address and phone number above to request that we not disclose your personal information to unrelated third parties for marketing purposes.

IS MY INFORMATION SECURE?
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

While we use our best efforts to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information.

Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

Thank you for shopping with KIDZLOFT.COM. If you have any questions or comments about this policy, please feel free to contact us.